Customer Service & Administration Specialist (Bali - Multiple Locations)

Join Pengiklan Anonim, a dynamic and growing business in Bali, as our next Customer Service & Administration Specialist! This is an exciting opportunity to play a key role in maintaining smooth operations, delivering exceptional customer experiences, and supporting our team. As a Customer Service & Administration Specialist, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. You'll also manage administrative tasks, including scheduling, coordination, and data management, using tools like Google Workspace and Trello. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for customer service.

At Pengiklan Anonim, we're committed to fostering a culture of growth and innovation. With multiple locations across Bali, you'll have the chance to work in a vibrant, diverse environment. We offer competitive compensation, opportunities for professional development, and a supportive team that values your contributions.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and professional responses.
• Manage administrative tasks, including scheduling, coordination, and data management.
• Use Google Workspace and Trello to streamline processes and improve efficiency.
• Assist with event planning and coordination, ensuring smooth execution.
• Maintain accurate records and reports, using tools like Excel and Google Sheets.
• Collaborate with cross-functional teams to support business objectives.
• Provide exceptional customer service, exceeding expectations and building strong relationships.
• Stay updated on industry trends and best practices in customer service and administration.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 2 years of experience in customer service or administrative roles.
• Proficient in using Google Workspace, Trello, Excel, and Google Sheets.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent problem-solving and multitasking abilities.
• Fluent in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.
• Passion for customer service and a commitment to delivering exceptional experiences.

🛠️ Keahlian

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